Policy Center
The rules that govern Kwirl, written to be read. Each policy opens with a one-line summary, then the clause that says it properly. Start with the three most people need.
Using Kwirl
The agreement between you and us, and the rules for both sides of the market.
Terms and Conditions
The contract. Account rules, employer obligations including published salary bands, payment terms, liability, and the law that governs it all.
Updated 14 August 2026Read →Acceptable Use
What you cannot do here: fake listings, bulk unsolicited messages, scraping, harassment, and misrepresenting who you are.
Updated 14 August 2026Read →Refunds and Cancellation
Cancel any time, paid plans run to the end of the period, and your rights under the Australian Consumer Law and the NZ CGA sit on top of anything here.
Updated 14 August 2026Read →
Your data
What we hold, how long we hold it, and how you get it back or get rid of it.
Privacy Policy
Collection, use, disclosure and your access rights under the Privacy Act 1988 and the APPs, the NZ Privacy Act 2020, and CCPA/CPRA for US residents.
Updated 14 September 2026Read →Data Retention and Deletion
How long Kwirl Connect keeps account, social, messaging, application, Kira and billing data — aligned with APP 11.2 and what the product needs.
Updated 30 August 2026Read →Cookies and Tracking
First-party anonymous analytics (on by default, can opt out), advertising measurement via Meta and LinkedIn (opt-in), and how to control each.
Updated 14 September 2026Read →
How Kwirl works
The commitments behind matching, security and access.
AI Policy
Purpose and scope for Kira, human oversight, accountability, risk assessment, fairness, transparency and contestability, incidents, and how we review this policy — aligned with Australia’s AI policy guidance.
Updated 31 August 2026Read →Security and Incident Response
Encryption, access control, our disclosure process for researchers, the hour-by-hour incident timeline, and a 72-hour notification commitment.
Updated 14 August 2026Read →Accessibility
Our WCAG 2.2 AA target, what we test each release, where we currently fall short, and how to tell us when something blocks you.
Updated 14 August 2026Read →
Archived
Earlier versions kept for reference after a material update.
AI Policy (30 Aug 2026)
Archived. The previous AI Policy covering Kira matching, human review, bias testing, training opt-in, and vendor inference — superseded on 31 August 2026.
Archived 30 August 2026Read →Cookies and Tracking (5 Sep 2026)
Archived. The previous Cookie and Tracking Policy requiring opt-in for all analytics including PostHog — superseded on 14 September 2026.
Archived 5 September 2026Read →
Recent changes
- 14 Sep 26Cookies and TrackingChanged to first-party anonymous analytics by default (PostHog cookieless mode); advertising trackers (Meta, LinkedIn) remain opt-in. Prior version archived.
- 14 Sep 26Privacy PolicyUpdated to reflect first-party anonymous analytics capturing pageviews by default without persistent cookies, with opt-out via cookie banner or GPC.
- 05 Sep 26Cookies and TrackingAdded the LinkedIn Insight Tag on the home page when analytics cookies are accepted.
- 04 Sep 26Cookies and TrackingDisclosed the Meta Pixel for campaign measurement when analytics cookies are accepted.
- 31 Aug 26AI PolicyAligned with Australia’s AI policy guide: purpose and scope, accountability, risk assessment, contestability, incidents and annual review. Prior version archived.
- 14 Aug 26AI PolicyAdded the bias-audit summary and made model training on your content opt-in rather than opt-out.
- 14 Aug 26Data Retention and DeletionPublished the per-record schedule and cut inactive-account retention from 36 to 24 months.
- 02 Jul 26Terms and ConditionsEmployer clause now requires a published salary band in all three markets, not only where local law requires it.
- 19 May 26Privacy PolicyAdded NZ Privacy Act 2020 notification commitments and named our US state-law rights process.
How we change policies
Material changes get 30 days notice by email and an in-product banner. Anything that reduces your rights or expands what we collect needs your active agreement, not silence. Every version is archived and available on request.
Ask us about any of it
legal@kwirl.com.au for these documents, privacy@kwirl.com.au for a data request, security@kwirl.com.au to report a vulnerability.